Off our usual subjects, but definitely part of our wonderful world.
We normally tot up the takings of the previous day every morning and take a bunch of cash to the bank round about lunchtime. Recently a member of our staff was told that instructions from above said that we could no longer bank pay in large quantities of cash every lunchtime - which was convenient for us - as this was a busy time for them. They offered an alternative system which would allow us to deposit a few small bags for counting later but this was hopelessly inadequate. So we complained. Back came a letter from the bank:
Our understanding of your complaint to the Bank
My understanding of your complaint is you are unhappy with the service you have received from the [...] Branch. You feel the service is unprofessional.
Your desired outcome is to be able to pay in cash at any time and to receive an apology from the Bank.
Please let me know if you think I have misunderstood, or missed out any of your concerns.
They went on to assure us that a Case Handler - I hope not a left over from Heathrow - would be tasked with carrying out a full investigation and let us know the result of their findings ... and so on. More dreaded procedures over common sense.
All we wanted to do was pay in money: a service for which we pay the bank extra. Is that such a novel concept for a 'Helpful Bank'? Do they not want money?
Maybe they wanted a bonus.
